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Privacy Policy

A legal disclaimer

Effective Date: November 2024

 

At Georgia Community Hospice, we are committed to protecting the privacy and confidentiality of our patients, their families, and all individuals who interact with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in compliance with healthcare laws, including the Health Insurance Portability and Accountability Act (HIPAA), Medicare, Medicaid, and other applicable federal and state regulations.

 

1. Information We Collect

We may collect the following types of personal information about our patients and their families:

  • Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, social security number, and other contact details.

  • Health Information (PHI): Medical history, treatment plans, prescriptions, healthcare provider information, and other health-related details.

  • Financial Information: Insurance details, Medicare/Medicaid numbers, billing information, and payment history.

 

2. How We Use Your Information

Georgia Community Hospice collects personal information for the following purposes:

  • Patient Care: To provide appropriate medical care, coordinate services with healthcare providers, and develop personalized care plans.

  • Billing and Payment: To process claims with Medicare, Medicaid, insurance providers, or other payment systems.

  • Compliance with Law: To comply with federal and state healthcare laws and regulations.

  • Communications: To contact you regarding healthcare services, appointments, or other relevant information.

 

3. How We Protect Your Information

We take all reasonable and appropriate measures to protect personal information from unauthorized access, use, or disclosure. Lenox Hospice implements safeguards such as:

  • Encryption: Protecting sensitive data in transit and at rest.

  • Access Controls: Limiting access to personal information to authorized personnel only.

  • Physical Security: Ensuring that physical documents are stored securely in controlled environments.

  • Regular Audits: Conducting regular security audits and compliance checks.

 

4. Sharing and Disclosure of Information

We will not disclose your personal information to third parties without your consent, except in the following circumstances:

  • Healthcare Providers: To coordinate care with physicians, nurses, social workers, and other members of the care team.

  • Payment Purposes: To process billing and payment through Medicare, Medicaid, insurance companies, or other authorized payment sources.

  • Legal Compliance: To comply with court orders, legal investigations, or requests by government agencies as required by law.

  • Business Associates: To third-party vendors or partners who perform services on our behalf, under strict confidentiality agreements.

 

5. Your Privacy Rights

Under federal and state laws, you have the following rights concerning your personal health information:

  • Access and Copies: You have the right to request copies of your medical records and other health information.

  • Amendments: You have the right to request corrections or amendments to your personal information if you believe it is incorrect or incomplete.

  • Restrictions: You may request that we limit how we use or disclose certain information, though we may not be required to agree in all circumstances.

  • Confidential Communications: You can request that we communicate with you using alternative methods or at different locations to protect your privacy.

  • Complaints: If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

 

6. Changes to This Privacy Policy

Georgia Community Hospice may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. We will notify patients of significant changes by posting an updated policy on our website and providing notifications as required by law.

 

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your privacy rights, please contact us at:

 

Georgia Community Hospice Privacy Officer

245 Country Club Dr Suite 100C

Stockbridge, GA 30281

(470) 268-8150

info@gacommunityhospice.com

Georgia Community Hospice

Equal opportunity Statement;

Georgia Community Hospice does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person’s actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

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If you have questions about hospice care for yourself or your loved one, we’re here to offer the information and support you need.

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Contact Us

Phone: 470-268-8150

Fax : 470-468-9038

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Address: 245 Country Club Dr

Suite 100C

Stockbridge, GA 30281

Operating Hours 24/7

© 2025 by Georgia Community Hospice.

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